A: Whether you know your service dates already or not, it is always a great idea to sign up with us and start the relationship. Once you are registered and we have met you, you can book service. First step is to register online via the blue button in the left menu bar that reads NEW CLIENT REGISTER HERE. Follow the pages and fill out all fields as complete as possible. The more you fill out, the more it saves you time at consultation and we get the best idea of your pet and know which sitter matches best. Each time you click "SAVE" an email is automatically sent to our offices. Next step is the consultation. A KSR Pet Care representative will get in touch with you by email or phone to coordinate a time to meet with you and the sitter(s). We do not provide service without consultation meetings.

A: KSR Pet Care never sends a sitter to a house they have never serviced before. It is not safe and we do not allow it, trust us. If your regular sitter as well as your back-up sitter is unavailable, we will either let you interview a third sitter (extra consultation is $20.00), or one of your current sitters can show the third sitter the ropes at one of the service dates. You will receive by email an overview of all your service appointments and this overview also indicates who is coming to your house.

A: KSR Pet Care has a back-up-sitter program in force which means that we appoint a primary and secondary sitter both at the same time to your pet. Both these sitters will be at consultation, so you can personally meet and interview them. If your regular (primary) sitter has an emergency, is ill or is prevented from doing a visit, the back-up sitter or secondary sitter will automatically step in. If both sitters are unavailable and there is still time until service, we will ask a third sitter to step in. We will then either let you interview the third sitter (your choice; extra consultation is $20.00), or one of your current sitters can show the third sitter the ropes at one of the service dates (no extra charge). You will receive by email an overview of all your service appointments and this overview also indicates the names of the sittrers coming to your house.

A: Service is due on the first day of service. Checks are cashed after service. Credit cards are charged on the first Friday of the month. If we fail to receive your payment after 10 days since due date and a one-time email reminder, a $25.00 penalty will automatically apply. Thank you for your understanding!

Q: Are you insured and bonded?

A: We most definitely are. Our insurance covers your pet as well as your house in case something happens at our fault. Our bonding insurance protects you from any loss due to theft. For your peace of mind, all our sitters are thoroughly screened: an application process, 3-hour interview, criminal background check. All our sitters are selected for their independence, maturity and experience in pet care.

Q: Do you have a cancellation policy?