Dear Friend of KSR Pet Care,
As Virginia reopens, we are starting to return to our regular routine of offering service pre-Covid. Some of our employees will continue to wear facemasks while entering homes for service and will continue sanitizing surfaces when they leave. If you have any special requests in terms of facemasks, gloves or other please contact our office. If you prefer to continue with No-contact service we can accomodate so please let our office and staff know.
NO-CONTACT service for dog walking means we pick up your dog outside (tethered, crated, backyard) , from the garage or at the front door. We wear face masks and hand sanitizers. We also carry our own leash (provider by KSR poet Care to all staff) or wipe your leash clean after use. Report cards after every visit are now exclusively left via our online app. We do not touch the water bowl, treats or other surfaces inside your house unless the bowl is empty or it is needed. We also leave the mail, paper and trash cans as they are and this to limit touching too many surfaces. You can exchange no-contact and hygiene instructions directly with your dog walker about when, how, and where we walk your dog. We have a profile field reserved for these instructions.
CONTINUATION OF BUSINESS: It has been a very rough year and a half for our employees having less work and our business trying to rebuild after a loss in 2020. Our revenue dropped 45% in comparison with 2019.
To help us
- Consider tipping your dog walker after each service.
- Consider returning to daily dog walking.
- Consider booking a mini vacation.
- Book us for errand services - for both yourself and your pet if needed
How can you support our company? Which services can you sign up for?
You can purchase gift vouchers, pre-pay for service and get no-contact dog walks. We also can help you with grocery shopping and other errand services. We use Venmo and Zelle to pay our employees for the receipts same day.
Last, online reviews is a great way for small business to rebuild.
To start errand service with us, you need to become a client first. If you are an existing client, access your client portal/account and send us a message with your grocery or errand list. Once we have an employee assigned to your shopping request, we will let you know when shopping takes place and our employee will call or text you directly when he/she is on the way to your home to drop off groceries on your front porch or by your garage. The service is NO-CONTACT and we will not drop off inside your home. If you leave a cooler outside, we can put any perishables inside the cooler.
Before arriving our employee will let you know of the total receipt. Most of our employees like to be reimbursed right away for the errand receipt: therefore please leave a check with the employee's name on it, or cash, before he/she drops off. We can also use Venmo or Zelle to pay our employees for the receipts same day. Or, if the employee is okay with reimbursement at a later time, we can bill you for the service and receipt via your online account. Please make sure your payment method is up-to-date.