What to Expect
We achieve high quality, customized care to our clients by providing:
Superior Management Control
A manager is always present at new client consultations to moderate the meeting with the dog walkers/ pet sitters and the client. Logistically, this is hard and many companies have given up on this. We continue this practice because we think it is beneficial for the client, sitter(s) and pet(s). It allows the client to ask any questions they have about our service, our policies and it also allows them to see who we are and get comfortable with the team they will be working with. We understand that when you leave your home and furry friends in someone else's care your peace of mind and comfort level by meeting the actual sitters and management is important.
Dedicated Staff Selection
We hire people we know. Before we connect, we ask each applicant to fill out a lengthy application on our website. Next step is a phone interview followed by an in-person interview in which at the minimum 2 senior managers are involved. We also do a criminal background check and professional reference check. Field staff are selected for their maturity, flexibility, team-work spirit, passion for animals, common sense and joy to help others. We work closely with our team members and expect daily communication when on duty. We train our staff, get to know them well, so we are confident that they will take great care of your pets. Read more about our staff.
Managers routinely perform quality checks on field staff and have experience doing walks as well as other field work. Managers also conduct shadow visits for dog walkers and pet sitters. Management is part of the team and helps out when needed.
Proper In-Person Introduction
All field staff are introduced to a client's pet(s) before starting service, either through a new client consultation or shadow visit with another sitter. Many companies have given up on this practice because of the cost. However, we stand behind our policy that employees are more prepared, more organized, in control and comfortable with your pets when they have met them before. It's also important to have a good visual of your surroundings which is hard when you only are given notes. Likewise, your pet also prefers a friend over a stranger. We have followed this principle since our first day of business in 2008.
Excellent Customer Service
We are an office staff of 3. Phones and emails are answered during regular office hours and an on-call manager after hours is available for emergencies and last-minute updates. When you leave a voicemail, four people are notified asap. All emails sent to our office are also monitored by the entire office team. Customized care and detailed care instructions are gathered through our initial client registration form and also at the new client consultation where our manager comes prepared with a list of questions. Our office manager and assistant are responsible in keeping our client and pet profiles up-to-date.
Targeted Service Area
We focus on local clients first and stay within a smaller geographical service area, allowing us to provide better last minute, emergency, and the high-quality care our clients expect.O ur main HUB is McLean/Tyson's Corner and we also service Vienna, Falls Church, North Arlington, Merrifield, and Dunn Loring.
Your pets are valuable, so why not pick a business that delivers on value? We do not cut costs on quality, safety, or security. We are your insurance plan for great service. We take it to heart that we are dealing with living beings first and foremost. We treat both your pets as well as our staff with the utmost respect.